- Full payment is required on all online or telephone bookings.
- A booking confirmation will be sent within 24 hours of booking. Please check carefully that this is correct.
- In exceptional circumstances the company reserves the right to offer an alternative date of stay or to cancel the reservation(s) with full refund to the payee.
- No refund will be given for early departure unless caused by significant acts of negligence on the part of the company or its employees.
- Please note: if you are booking a promotion or a discounted rate, no further discounts or offers can be applied.
- The company reserves the right to collect pre-authorisation credit card details on arrival to guarantee any additional monies due.
- All cancellations must be made in writing to firstname.lastname@example.org
- You may cancel your reservation without charge up to 72 hours prior to your arrival. You will be charged 50% of the total price for cancellations received within 72 hours of your arrival. If we do not receive any prior notification to cancel your booking, the full price will be charged.