Refund policy

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  1. Telephone bookings will require a one night deposit at the time of booking, to confirm the reservation.  Online bookings will require a valid credit card at the time of booking, to guarantee the reservation.
  2. Card details provided at the time of booking are used as a guarantee only.  Should you be booking on behalf of someone and wish to make full payment for this reservation, please contact our Reservation Team either via email,, or call us on 01372 571 300.
  3. A booking confirmation will be sent within 24 hours of booking. Please check carefully that this is correct.
  4. In exceptional circumstances the company reserves the right to offer an alternative date of stay or to cancel the reservation(s) with full refund to the payee.
  5. No refund will be given for early departure unless caused by significant acts of negligence on the part of the company or its employees.
  6. Please note: if you are booking a promotion or a discounted rate, no further discounts or offers can be applied.
  7. The company reserves the right to collect pre-authorisation credit card details on arrival to guarantee any additional monies due.


  1. All cancellations must be made in writing to
  2. You may cancel your reservation without charge up to 72 hours prior to your check-in time (3:00 pm).  You will be charged 100% of the total price for cancellations received within 72 hours of your check-in time.  If we do not receive any prior notification to cancel your booking, the full price will be charged.