- Telephone bookings will require a one night deposit at the time of booking, to confirm the reservation. Online bookings will require a valid credit card at the time of booking, to guarantee the reservation.
- Card details provided at the time of booking are used as a guarantee only. Should you be booking on behalf of someone and wish to make full payment for this reservation, please contact our Reservation Team either via email, firstname.lastname@example.org, or call us on 01372 571 300.
- A booking confirmation will be sent within 24 hours of booking. Please check carefully that this is correct.
- In exceptional circumstances the company reserves the right to offer an alternative date of stay or to cancel the reservation(s) with full refund to the payee.
- No refund will be given for early departure unless caused by significant acts of negligence on the part of the company or its employees.
- Please note: if you are booking a promotion or a discounted rate, no further discounts or offers can be applied.
- The company reserves the right to collect pre-authorisation credit card details on arrival to guarantee any additional monies due.
- All cancellations must be made in writing to email@example.com
- You may cancel your reservation without charge up to 72 hours prior to your check-in time (3:00 pm). You will be charged 100% of the total price for cancellations received within 72 hours of your check-in time. If we do not receive any prior notification to cancel your booking, the full price will be charged.