Beaverbrook

Terms and Conditions

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ROOM BOOKINGS

Room Guarantee:

Telephone bookings require a one night deposit at the time of booking, to confirm the reservation.  Online bookings require a deposit totalling 100% of the stay, via a valid credit card, at the time of booking, to confirm the reservation.

All outstanding charges are to be settled on departure.

On arrival, guests will be requested to present the credit card they intend using to settle their account. The credit card will be pre-authorised for the amount of the total anticipated cost for accommodation during the stay.

Room Cancellations:

If you cancel or amend your reservation within 72 hours of your check-in time (3:00 pm on the day of arrival), the cancellation fees applied will be equal to 100% of the total of your stay or the number of nights cancelled.

If you cancel your reservation more than 72 hours prior to your check-in time (3:00 pm on the day of arrival) your deposit is fully refundable, and no cancellation fees are applied.

 

RESTAURANT BOOKINGS

Deposits

Bookings for tables of 8 or more guests, in any of our restaurants, are classed as Events and will require a pre-arranged deposit to confirm the reservation.

Special events, such as Christmas Day, New Years Eve and others certain dates, will require a deposit for all guests.  This will be communicated at the time of booking.

Cancellations

You may cancel your reservation without charge up to 48 hours prior to your arrival.  You will be charged the following price per person for all cancellations within 48 hours of arrival or if you cancel without any prior notification.

Lunch reservations: £20 per person
Dinner reservations: £30 per person

Special dining experiences, such as The Garden House Garden Table, Balloon Dining, Picnics and more,  will incur different cancellation policies that will be communicated at the time of booking.

Children

Children are welcome to dine at any time at The Garden House Restaurant and The Pizzeria at The Deli.

In The Dining Room, children are welcome to dine until 7:00 pm.

Sir Frank's Bar at The House welcomes children until 6:00 pm.

Please let the team know about any high chair or menu requirements, in advance.  Children, aged 12 years and under.

Allergies

Every care is taken to avoid any cross contamination from allergens during preparation of food.

We do however, work in kitchens that processes allergenic ingredients and we do not have a specific allergen free zone or dedicated fryers. We are not a nut free establishment: nuts form part of our menus and are offered freely through the restaurant and bars.

If you have any specific allergies or concerns, please let us know in advance or during your visit.

 

ACTIVITY CANCELLATIONS

Sharky & George

Any bookings cancelled within 48 hours of the session will incur a cancellation charge of 100% of the total fee per child.

The Coach House Spa.

Any bookings cancelled within 48 hours of the booking time will incur a cancellation charge of 100% of the total treatment/session fee.

Beaverbrook Activities

Any bookings cancelled within 48 hours of the booking time will incur a cancellation charge of 100% of the total fee.

 

OTHER

Dogs/Pets

Dogs are warmly welcome at Beaverbrook and may be accommodated with their owners in specially appointed bedrooms. They must be kept on a lead when walking around the estate and we ask you to pick-up your dog’s poo.

If you do bring a four-legged friend to the estate, they may accompany you to dining at The Garden House only, where the table will be allocated in a special area of the restaurant.

Dogs are not permitted in any other restaurant, bar, or spa facility, and they remain your responsibility whilst on the estate.  Please make sure that they are well behaved!

Smoking
Smoking is not permitted in any of our buildings.

If you choose to smoke in your bedroom, we reserve the right to charge a cleaning surcharge upon or after your departure and additional charges will be incurred.

Mobile Phones
We kindly request that you refrain from using mobile phones while in the restaurants.

Personal Property
Beaverbrook accepts no liability for any damage to or any loss of guests’ personal property.

Driving on the Estate
With everyone’s safety in mind, please make sure that you observe our 20mph speed limit, which is reduced to 10mph where there are speed bumps at crossing points, junctions etc., when driving through our grounds.

CCTV
In the public areas of Beaverbrook, and some staff areas, CCTV is in operation and video recordings may be made. This activity is carried out for security and safety reasons for the better management of Beaverbrook, and for the security of its clients and team.

Photography and Filming
All photography or filming MUST be pre-authorised by a member of the Beaverbrook Executive team. No photography or filming may take place in any area of Beaverbrook under any circumstances without the assigned Hotel representative. Members of Beaverbrook staff and Beaverbrook uniforms or part thereof will not be used in the photography or filming and no team role will be impersonated for the purposes of the photography or filming. Use of the Beaverbrook brand name, commercial photography, Beaverbrook images and logo including trademarks or trade names requires the prior written consent of Beaverbrook. We will take appropriate legal action to restrain any misuse or unauthorised usage of Beaverbrook collateral listed above.